Return Policy

Return & Replacement Policy

We want you to love your CoolCrew fan — and if something’s wrong, we’ll make it right. Our return process is simple, fast, and designed to avoid unnecessary waste.

Damaged or Incorrect Item? We’ve Got You Covered.

If your fan arrives damaged, defective, or not what you ordered, just send us a quick email with a photo and we’ll send you a free replacement — no returns required.

How it works:

  1. Take a clear photo of the issue (e.g. broken part, incorrect item).

  2. Email us at hello@coolcrewco.com within 7 days of delivery.

  3. Include your:

    • Order number

    • Description of the issue

    • Attached photo(s)

Once verified, we’ll ship you a replacement — no need to send the original fan back.

This policy helps us improve quality, reduce shipping waste, and keep our process as smooth as our fans.

Do You Accept Returns?

We do not accept physical returns. All issues are resolved through photo verification and email communication.

If you changed your mind or no longer want your fan, we’re unable to offer a refund or exchange at this time.

Timeframe to Report an Issue

Please contact us within 7 days of receiving your order. After that window, we may not be able to offer a replacement.

What’s Not Covered

We do not offer replacements for:

  • Damage from normal use or mishandling

  • Color or pattern variations due to screen differences

  • Items reported after the 7-day window

  • “Change of mind” or style preference

Questions?

We’re here to help! Email us at hello@coolcrewco.com — we respond within 1–2 business days.