Shipping policy

Cool Crew Co. Shipping Policy

Effective Date: 07/10/2025

At Cool Crew co., we work hard to get your stylish folding fans into your hands — fast and reliably. Below you'll find everything you need to know about how we ship.

🚚 Processing Times

Orders are typically processed within 1–3 business days after purchase. You'll receive an email confirmation with tracking info once your order ships.

Please note: During high-volume periods (holidays, product launches), processing may take a bit longer — but we’ll keep you updated.

📦 Shipping Options & Timeframes

We currently ship to addresses within the United States.

Shipping Method Estimated Delivery Time Cost
Standard Shipping 4–8 business days Calculated at checkout
Expedited Shipping 2–4 business days Calculated at checkout

Delivery times are estimates and begin after your order has shipped — not when it's placed.

🌎 International Shipping

We’re not offering international shipping just yet, but we’re working on it! Stay tuned — we’d love to cool down the world one fan at a time.

🧾 Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email. You can track it directly through the carrier or by clicking the tracking link in your shipping confirmation.

Didn’t get a tracking email? Check your spam folder or contact us at hello@coolcrewco.com.

📬 Shipping Delays

While we do everything we can to ensure timely delivery, occasional delays may happen due to:

  • Weather conditions

  • Carrier issues

  • High-volume periods

We’re always happy to help check the status of your order — just reach out!

❗️Incorrect Addresses

Please double-check your shipping address at checkout! We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

If you realize you made a mistake, email us ASAP at hello@coolcrewco.com. If the order hasn’t shipped yet, we’ll do our best to fix it.

📦 Lost or Stolen Packages

Once your order is marked as “Delivered” by the carrier, we are no longer responsible for the package. If your order is missing, please:

  1. Check with neighbors, household members, or your local post office

  2. Contact the shipping carrier directly for assistance

  3. Reach out to us — we’ll help however we can

💌 Questions?

We’re here to help. Email us anytime at hello@coolcrewco.com — we respond within 1–2 business days.